Refund and Cancellation Policy
1. What are the guidelines regarding refunds and returns?
We have a lower than 1% rate of defects. If you find any issue with your purchase, please send us a photo indicating the issue.
We will replace any item that is defective after confirming the problem. Because each sticker is custom created to order, we only accept returns for reasons directly related to the quality of the product.
In other words, we cannot return or duplicate your order if you decide that you don’t want it or would prefer an alternative product. The essential elements of our return and refund policies are:
We must be contacted within 72 hours of delivery for any defect.
We ask you to send us an image that demonstrates the issue.
We will cover the shipping cost and will give you an invoice for shipping if there is a need for a return.
We’ll reproduce or even the order within five days of receipt if we determine that we did not make an error.
We will follow the production date and shipping method when replicating an order.
All purchases are final.
2. What exactly is a 100 per cent satisfaction assurance?
If there’s a quality issue in your purchase, don’t hesitate to contact us, and we’ll replace the defective unit for no cost.
3. Can I exchange my purchase if I don’t like it?
If you encounter any issues with your purchase, please get in touch with us. Attach photos of the issue. We will take action to fix it.
Quality issues are rare. However, they can occur occasionally, and we try to fix them immediately. Since every sticker is custom designed specifically for you, we will only accept returns for reasons unrelated to the product’s quality.
We cannot, for example, return or duplicate your order when you decide that you do not wish to purchase it or would prefer to buy a different item.
Concerns about the policy regarding refunds are best addressed via email to [email protected]