Question 1

How will I receive my order?

Accepted Answer

All orders are dispatched via our trusted courier partners.

Question 2

In how many days will I receive my order?

Accepted Answer

All orders are delivered within 6-8 working days. Please note shipping duration may vary incase bad weather, public holidays, etc. Sunday’s are not counted as working days in our calendar.

Question 3

Can I make any modifications to my order?

Accepted Answer

Once orders are placed no modifications will be allowed.

Still one can contact us by filling up the form.

Question 4

Are there any shipping charges?

Accepted Answer

We have flat shipping charges of ₹99/-

Question 5

I want to cancel my order

Accepted Answer

Please note orders once placed cannot be cancelled as all our products are made to order.

Still you can contact us by filling up the form.

Question 6

How secure is shopping in the Online Shop? Is my data protected?

Accepted Answer

All Credit Card, Debit Card, Net Banking, Wallet, UPI and PayTM transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Question 7

Do you have Cash on Delivery?

Accepted Answer

Yes, We provide Cash On Delivery option.

Question 8

What if my payment fails?

Accepted Answer

In case of a payment failure, please retry keeping in mind the following:

Information passed on to payment gateway is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at help@aapkimarzi.com

Question 9

What If I refuse to accept the parcel and the package is Returned back to Origin

Accepted Answer

In case you do not accept the package, the parcel will be returned back to origin, in such case we do reship your package after your consent, but reshipping charges of Rs.60/- are applicable. Unfortunately we do not make any refunds in such cases as all our orders are made to order.

Question 10

What if I am not at home when my order arrives?

Accepted Answer

The delivery agent will make 3 attempts before he/she puts a RTO on your package. Incase your package is RTO, you must write to us at help@aapkimarzi.com along with your order id in order to reship your package. Please note we levy a Rs.60/- shipping fee for such cases.